Return & Refund Policy
At US Auto Spare Powered by HASHTECH LLC, we are committed to providing quality automotive parts and a transparent purchasing experience. Please review the following Return, Refund, and PayPal Policy before placing your order.

1. Returns
a. Return Eligibility
We accept eligible returns within 30 days from the date of purchase.

To qualify for a return:
The item must be returned within 30 days.
The item must be unused and not installed.
The item must be in the same condition as received.
The item must include all original components, labels, and packaging where applicable.
The item must not show signs of installation, modification, alteration, physical damage, or excessive wear.
Electrical and mechanical automotive parts should be tested before installation whenever possible. Once an electrical component has been installed or connected to a vehicle, it may no longer qualify for a return.

b. Return Authorization
Customers must contact our customer support team before sending any item back.

Please provide:
Order number
Customer name
Vehicle year, make, and model
Part purchased
Reason for return
Photos or videos when requested
A return authorization and return instructions will be provided when applicable.

Returns sent without prior authorization may be refused or may not qualify for a refund.

2. Return Shipping
Unless the return is caused by an error on our part, the customer is responsible for return shipping costs.

Examples include:
Customer ordered the wrong part.
Customer changed their mind.
Customer no longer needs the item.
Customer provided incorrect vehicle or part information.
Item was purchased incorrectly by the customer.
If we shipped the wrong item or the item arrived damaged due to our error, we will work with the customer to arrange an appropriate resolution.

Original shipping charges are generally non-refundable unless the return is due to an error on our part.

3. Inspection of Returned Items
All returned items are subject to inspection after they are received.

We may refuse a refund if the returned item:

Has been installed or used.
Shows installation marks, scratches, damage, or wear.
Has been modified or altered.
Is missing components.
Does not match the item originally shipped.
Has been damaged during return shipping due to inadequate packaging.
Does not meet the return conditions stated in this policy.
For certain automotive parts, we may require photographs, diagnostic information, or other documentation before approving a return.

4. Refunds
Once the returned item has been received and inspected, we will determine whether it qualifies for a refund.

If approved, the refund will be issued to the original payment method used for the purchase.

For payments made through PayPal, the approved refund will be processed through PayPal to the original PayPal payment.

Refund processing times may vary depending on PayPal or the customer’s financial institution.

A refund will not be considered approved until US Auto Spare has inspected the returned item and confirmed that it meets the requirements of this policy.

5. PayPal Purchases & Disputes
For orders paid through PayPal, customers are encouraged to contact US Auto Spare first so that we can investigate and resolve any issue as quickly as possible.

If a customer opens a PayPal dispute or claim, we may provide PayPal with relevant transaction and fulfillment information, including:

Order information
Product description
Shipping information
Tracking information
Delivery confirmation
Return authorization information
Customer communications
Photographs or documentation relating to the returned item
Inspection results
Opening a PayPal dispute does not automatically guarantee a refund. Refund eligibility remains subject to this Return and Refund Policy and any applicable PayPal rules and procedures.

If PayPal requests information regarding a transaction, we will respond with the relevant documentation available to us.

6. Non-Returnable Items
The following items generally cannot be returned:

Electrical components that have been installed, connected, or used.
Special-order items.
Customized products.
Modified or altered items.
Items damaged after delivery due to installation, misuse, improper handling, or improper packaging.
Items that are returned without required components or accessories.

7. Damaged or Incorrect Items
If your order arrives damaged, defective, or different from what was ordered, please contact us as soon as possible after delivery.

Please provide photographs of:

The item received
Packaging
Shipping label
Any visible damage
We will review the issue and, where appropriate, provide a replacement, partial/full refund, or another appropriate resolution.

8. Warranty
Some products may include a warranty provided by the manufacturer, supplier, salvage yard, or US Auto Spare.

Warranty coverage may vary by product.

A warranty does not necessarily cover damage resulting from:

Improper installation
Incorrect installation
Misuse
Modification
Abuse
Overheating
Electrical damage
Installation into an incompatible vehicle
Damage occurring after delivery
Customers should contact us before attempting a warranty return so that the appropriate procedure can be provided.

9. Automotive Parts Compatibility
Customers are responsible for confirming vehicle information and part compatibility before purchase.

Where applicable, customers should provide the year, make, model, engine, VIN, part number, or other requested vehicle information so that we can assist in identifying the appropriate part.

A part being listed for a particular vehicle does not necessarily mean it will fit every configuration of that vehicle.

If you are unsure about compatibility, please contact us before placing your order.

10. Important Return Condition
Customers should not install a part until compatibility has been confirmed.

Installation, programming, modification, or alteration of a part may affect return or warranty eligibility.

For electrical components, customers should verify compatibility and test procedures before installation whenever possible.

11. Contact Us
For return, refund, warranty, or PayPal-related questions, please contact:

US Auto Spare
📧 Email: info@usautospare.com
☎️ Phone: +1 (781) 996-5225
📍 Address: 439R Middlesex Ave, Wilmington, MA 01887, USA
🌐 Website: americanpartsdirect.com
🆔 EIN: 47-3344039

Please retain your order confirmation, payment confirmation, tracking information, and communications regarding your order until the transaction has been fully resolved.

Policy Notice
This policy describes US Auto Spare’s by HASHTECH LLC standard return and refund procedures. Certain products may have additional product-specific conditions. Nothing in this policy is intended to limit any rights or protections that cannot legally be excluded under applicable law.